Our client is seeking an experienced Intake Director to lead and optimize the full intake lifecycle for a growing ABA therapy organization. This role oversees a team of 12 and ensures families move through the intake and authorization process smoothly, efficiently, and with exceptional service.

Key Responsibilities:

• Lead, mentor, and manage a 12-person intake team; drive performance, accountability, and professional development.
• Oversee all inbound inquiries, eligibility checks, benefit verification, authorizations, and onboarding processes for new families.
• Ensure intake SLAs, quality metrics, and communication standards are consistently met.
• Partner cross-functionally with clinical, scheduling, billing, and operations teams to ensure seamless start-of-care.
• Own intake workflow optimization, documentation, and reporting within Zoho CRM; identify system enhancements to improve accuracy and throughput.
• Monitor pipeline trends, capacity, and bottlenecks; provide weekly reporting and recommendations to leadership.
• Maintain compliance with HIPAA, payer requirements, and ABA industry standards.